Privacy Policy

Welcome to Vishwa Setu (formerly referenced as Vishwakarma Partner Hub and Vishwakarma DDS), operated and owned by Vishwakarma Agricultural Works ("we," "our," "us"), situated at Near Railway Station, Mansa, District Gandhinagar, Gujarat - 382845, India.

This Privacy Policy governs your access to and use of our mobile applications (Android APK/Bundle and iOS), web-based administrative consoles, and associated backend API services (collectively, the "Platform").

The Platform is a dedicated B2B (Business-to-Business) enterprise system designed for authorized agricultural equipment dealers, distributors, field sales executives, service personnel, and partner farmers. By installing, accessing, or utilizing our Platform, you acknowledge that you have read, understood, and consented to the data practices described in this document.

To provide high-reliability order fulfillment, warranty lifecycle management, and field sales dispatch, we collect specific categories of information:

To safeguard confidential wholesale pricing structures, dealer networks, and proprietary agricultural machinery specifications against unauthorized corporate espionage or automated scraping, our Platform implements hardware-level device binding:

• Hardware Device Lockout: Upon first login, your account is bound to your physical device identifier. Dealer accounts are capped at a maximum of two (2) verified partner devices. Any attempt to access the account from an unrecognized hardware device is blocked instantly with a security flag.
• Screen Capture Prevention: In compliance with anti-theft controls, our mobile application enforces OS-level flags (FLAG_SECURE on Android and screen recording shields on iOS) to prevent unauthorized screenshots or video recordings of dealer-exclusive pricing.
• Dynamic Security Watermarking: Sensitive screens and brochures dynamically render a cryptographic diagonal watermark embedding the logged-in user's name, mobile number, and timestamp to deter unauthorized leaks.

We value your privacy and restrict GPS location collection exclusively to required operational workflows:

• No Continuous Background Tracking: We do NOT continuously track your physical location in the background when the application is closed. Location is queried solely at the discrete moment of visit submission.
• Revocation: You can grant or revoke location permissions at any time via your device operating system settings. Note that disabling location will prevent submission of Geo-Fenced Daily Visit Reports.

Our mobile application may request the following device capabilities on an on-demand basis:

We process personal and transactional data solely for legitimate commercial and regulatory purposes:

• Authentication & Access Control: Authenticating users via OTP, validating role permissions across our multi-tier hierarchy (Country Head down to localized Dealer).
• Transactional Fulfillment: Processing machinery orders, calculating tiered price catalogs (Distributor Price, Dealer Price, MRP), and issuing tax invoices.
• Warranty Issuance & Digital Certificates: Verifying equipment serial numbers against factory manufacturing ledgers and generating tamper-proof digital certificates.
• Operational Reporting & Forecast Analytics: Tracking monthly sales projections against actual orders to optimize manufacturing supply chains.
• Customer Service & Service Tickets: Logging and expediting post-sales equipment warranty repairs and replacement parts.

We do never sell, rent, or trade your business or personal data to third-party advertisers. We engage only trusted enterprise service providers under strict non-disclosure terms:

We apply defense-in-depth security standards to protect your records:

• Encryption in Transit: All HTTP communications are forced over TLS 1.3 / SSL encryption with strict transport security.
• Credential Hashing: Passwords and authorization keys are stored using cryptographic bcrypt/Argon2 hashing and never stored in plain text.
• Statutory Retention Requirements: Under applicable Indian commercial regulations (including the Central Goods and Services Tax Act, 2017 and Companies Act, 2013), historical tax invoices, order ledgers, and registered warranty certificates must be retained for a mandatory period of up to eight (8) fiscal years for financial audits and consumer protection warranty claims.

You maintain full rights to access, inspect, correct, and request the deletion of your personal account data:

• Right to Rectification: Update or rectify erroneous dealer contact details, address, or employee rosters by contacting your assigned Area Sales Manager or our support team.
• Right to Account & Data Deletion: In compliance with Google Play and Apple App Store policies, you may request the deletion of your account and personal identifiers at any time.

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDP Act), the details of the Grievance Officer and nodal contact are provided below: